Shipment - Returns
1. METHOD – TIME OF DELIVERY – SHIPMENT COSTS
For the shipment of Products and collection of cash on delivery, provided the Customer has selected this as the payment method for his/her order, the Company collaborates with GENIKI TACHYDROMIKI courier company (contact number: (+30) 2310 699868). Deliveries are made every day, except weekends and holidays, from 09:00 to 19:00.
2. The above courier company’s price list for shipments abroad is posted on the Company’s website.
3. The time of delivery of Products depends on the place of delivery selected by the Customer. The Company will make every possible effort to deliver the Products as soon as possible. In any event, the delivery time will not exceed 30 calendar days from the conclusion of the sales agreement.
Product deliveries in Thessaloniki Prefecture and the rest of Greece are free of charge via GENIKI TACHYDROMIKI, within 2-3 business days.
4. Should the Company fail to meet its obligation to deliver the Products within the deadline under paragraph 3, the Customer must request that the delivery be made within an additional deadline based on the circumstances. Should the Company fail to deliver the products within this additional deadline, the Customer will be entitled to terminate the agreement. In such case, the Company must refund the entire amount, in accordance with the provisions of Article 9.
The Customer is entitled to request the replacement of a Product within five (5) business days as follows:
a) In the case that the Company sends a Product that is defective or was destroyed during shipment, or if it is not what the Customer ordered, the latter is entitled to return it to the Company so that it can be replaced, without the Customer incurring any charges for the return and reshipment.
b) Should the Customer discover—following receipt of the Product—that the size s/he has selected is not right, s/he will be entitled to return the product to the Company and the Company will resend the product in the right size. In this case, the return and reshipment costs for the product will be incurred by the Customer.